Multi-class sentiment analysis of urdu text using multilingual BERT Scientific Reports

How to use Zero-Shot Classification for Sentiment Analysis by Aminata Kaba For instance, we are using headlines from day t to predict the direction of movement (increase/decrease) of volatility the next day. For our research we chose to use three different data sets (tweets, news headlines about FTSE100 companies, and full news stories) to analyze […]

The 10 Most Important Customer Experience CX Trends In 2024

Top Customer Experience Trends In 2024 But the important thing to remember is that these customers aren’t angry at you. Even if you think the customer is unreasonable, you can probably understand why they’d be frustrated or upset by a problem. Share your empathy with them with statements like “I understand how upsetting this must […]

Will AI Overcome IVR’s Legacy Issues?

The Conversational AI Blueprint: A Cautious Approach to Contact Center Bots As that trend continues and additional AI use cases bubble to the surface, it’s fascinating to consider what the CCaaS platforms of tomorrow will look like. CCaaS is a crowded market, with vendors announcing massive release waves, moving into adjacent markets, and rolling up […]